3. MODIFICATION/CANCELLATION OF SERVICE
3.1 ASD reserves the right to inform the Consumer (via SMS, phone, and/or email to the contact details provided at the time of booking) of the impossibility of providing the Service on the agreed date and time or the need to modify the agreed Service up to eighteen (18) hours before the Service is provided, even in the absence of force majeure causes. In such a case, the Consumer will be entitled to a voucher of an amount determined by ASD, corresponding to the part of the Service that cannot be provided, or may reschedule the date and time of the Service and its content according to current availability. The Consumer must communicate their choice within forty-eight (48) hours of ASD’s notification that the Service cannot be provided in the initially agreed manner. In any case, ASD will not be liable for the reimbursement of any travel, transportation, accommodation, or other expenses that the Consumer may have already incurred in relation to the cancelled or modified Service.
3.2 ASD reserves the right, at its sole discretion, to modify the times and methods of providing the Service in the event of force majeure causes, such as adverse weather conditions (heavy rain or strong winds) and/or environmental situations and/or conditions of the facilities and structures that do not allow the Service to be carried out safely, even for limited periods of time during the day. In this case, the Consumer will be entitled to a voucher of an amount determined by ASD, corresponding to the part of the Service that cannot be provided, or may reschedule the date and time of the Service and its content according to current availability. In any case, ASD will not be liable for the reimbursement of any travel, transportation, accommodation, or other expenses that the Consumer may have already incurred in relation to the cancelled or modified Service.
3.3 If part of the agreed Service has been provided and the remaining part cannot be provided, even in the absence of force majeure causes, ASD will arrange, where possible, alternative solutions, in line with technical and safety requirements, without additional charges to the Consumer.
3.4 If the Consumer wishes to modify the date and/or time of the previously purchased Service, this can be done according to the procedures outlined on the website www.visitdossena.it and based on availability within the following six (6) months, only if done no later than 2 (two) calendar days before the originally purchased date, under the following conditions: a 5.00 administrative fee will apply if the modification occurs between 2 (two) and 5 (five) calendar days before the originally purchased date, and it will be free of charge if the modification is made more than 5 (five) calendar days before the originally purchased date. Additionally, if the modification results in a higher Service price than originally purchased, the Consumer must pay the difference to ASD when requesting the modification.
3.5 In the event that the Consumer does not show up for check-in at Piazzale degli Alpini No.1 (Infopoint) or at the reception point at the mines within the established time, ASD may refuse them access to the Service. The related ticket will be considered used for all purposes and therefore cannot be refunded under any circumstances.
