1) VisitDossena ASD reserves the right to notify (by SMS, telephone and/or email to the contact details communicated at the time of booking) the Consumer of the impossibility of delivering the Service for the agreed date and time or the need to change the agreed Service up to eighteen hours (18) before the delivery of the Service even in the absence of force majeure. In such case, the Consumer shall be entitled to a voucher of an amount determined by VisitDossena ASD corresponding to the part of the Service that cannot be delivered, or may reschedule the date and time of the Service and the content thereof according to the availability at the time; the Consumer must communicate his/her choice within forty-eight (48) hours from the time of communication by VisitDossena ASD that it cannot deliver the Service
in the manner originally agreed upon. In any event, VisitDossena ASD shall not be obligated to reimburse any expenses for travel, transportation, lodging, etc., etc., that the Consumer may have already incurred in connection with the provision of the Service subject to cancellation or modification.
2) VisitDossena ASD reserves the right, at its sole discretion, to change the times and methods of delivery of the Service, if for reasons of force majeure, such as, for example, adverse weather conditions (rain or strong wind) and/or environmental situations and/or conditions of the facilities and facilities that do not allow the performance of the Service safely, even for limited periods of time during the day. In such case, the Consumer will be entitled to a voucher of an amount determined by VisitDossena ASD corresponding to the part of the Service that cannot be provided, or to reschedule the date and time of the Service and its content according to the availability of the moment. In any event, VisitDossena ASD shall not be obligated to reimburse any expenses for travel, transportation, lodging, etc., etc., that the Consumer may have already incurred in connection with the cancelled or rescheduled Service rogation.
3) If after the provision of part of the agreed Service, the remaining part of the Service cannot be provided even in the absence of force majeure, VisitDossena ASD will arrange, where possible, alternative solutions, consistent with technical and safety requirements, without additional charges to the Consumer.
4) If the Consumer wishes to proceed with the modification of the date and/or time of the previously purchased Service, it will be possible to make such modification, according to the modalities provided from time to time on the website of www.visitdossena. it and on the basis of the availability of the next six (6) months, exclusively no later than 2 (two) calendar days before the date initially purchased, under the following conditions: with payment of an additional handling fee of 5.00 euros if the change takes place between 2 (two) and 5 (five) calendar days before the date initially purchased, free of charge if the change takes place more than 5 (five) calendar days before the date initially purchased. In addition, if the change provides for a higher price of the Service than originally purchased, the Consumer will be required to pay the difference to VisitDossena ASD at the time of the change request.
5) In the event that the Consumer does not show up at the check-in at Piazzale degli Alpini No. 1 (Infopoint) or at the reception point at the mines by the established time, VisitDossena ASD may not admit him/her to the Service, the respective ticket will be considered for all purposes used and therefore cannot be refunded under any circumstances.
